Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday).
We will respond to requests within 4 hours during opening times.
You can also:
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance.
We will respond to requests within 4 hours during opening times.
You can also:
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
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Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the Clinic
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- using the GP online system:
- phone us on during opening times
If you need help when we are closed
If you need medical assistance immediately, use the medical helpline by dialing 108.
For non-emergency medical advice and assistance, you can reach out to the Indian Health Helpline by calling 104.
In case of a medical or mental health emergency, dial 112(ERSS)for immediate assistance. This is when someone’s life is at serious risk due to illness or injury.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs